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Conditions of Sale

The following General Conditions of Sale (GCS) regulate the offering and the sale of products on the site shop.truffle.it.
The site is owned by T&C srl, Via Pole 26/A - 61041 Acqualagna (Pu) Italy - VAT Cert. and Tax code 01171760414, which is also holder of the website domain name.

Any communication or information request can be forwarded in writing to the address cited above or by e-mail to amministrazione@truffle.it.

 
1. Purchase requests

The possibility of purchasing on the site is reserved exclusively for adults of legal age who have completed the required registration procedures.
Pursuant to Legislative Decree 9 April 2003, No. 70 regarding e-purchasing, the user intending to purchase products must indicate this willingness through a request made directly on the site where, following the indicated procedures, he or she shall perform his or her own purchase request and the pertinent payment.
Once it has received the purchase request issued by the user, T&C srl shall send an e-mail to this latter, at the indicated email address, to confirm the order.
Once the purchase request is confirmed, the purchaser has the possibility of verifying the details at any time by accessing his or her account.

 
2. Prices, fees and shipping costs

The product prices are those displayed on the site at the time of issuance of the order by the user and are expressed in Euros (€). The product prices that appear on the website, if not otherwise specified, are understood as including VAT.
The shipping costs and any other possible added cost, including VAT and expressed in Euros (€), shall be duly shown and separately indicated in the form before the user confirms the order.
T&C srl reserves the right to change its prices at any time, but the products will be billed based on the fees in effect at the time of recording the orders.
The products shall continue to be owned by T&C srl until the user pays the purchase price, shipping costs and any other possible added cost.

 
3. Product compliance and Returns

The product descriptions and the images present on the site correspond to that made available by T&C srl.
T&C srl agrees to make the greatest effort to correct as quickly as possible any errors and omissions that may be found in the product descriptions.
In case of non-compliance of the product or of the service delivered, the user may request replacement by sending an e-mail to amministrazione@truffle.it, attaching images that document the non-compliance.

The user may request:

    delivery of a product or of a service identical to that ordered subject to warehouse availability;
    the delivery of a product or service of equivalent quality and price subject to warehouse availability;
    the reimbursement of the price of the product or of the service ordered within ten days from the day of receipt of the merchandise.

The shipping costs of the return, as well as for the possible delivery of a new product, if so authorized, shall be borne by T&C srl, which reserves the right to choose the shipper it considers most suitable.
Any item must be returned in its original packaging and in the conditions in which it was found at the time of delivery. The shipper shall contact the purchaser to arrange removal of the unwanted product.

 
4. Availability of the products and services

The products offered on the site are limited in number. It may thus happen, also due to the possibility that several users purchase the same product at the same time, that the product ordered is no longer available following the transmission of the purchase request.

In case of lack of availability, total or partial, of the product or service on receipt of the order, the user shall be informed by email with the offer of:

     delivery of a partial order, with reimbursement of the missing product;
    replacement of the missing product with a similar or better one
    cancellation of the order upon total reimbursement.

When the user chooses to be reimbursed, the T&C srl shall provide for reimbursement within 15 days from the request. The amount reimbursed shall be equal to the amount paid, including the shipping costs.Any delays in the credit may depend on the bank, the type of credit card or the payment solution used.
In case of impossibility of re-crediting the amount to the credit card or the payment solution adopted by the client, the reimbursement shall take place by bank draft, upon communication by the user of the relative coordinates and IBAN code.
Neither of the parties shall be responsible for the failure of the order to arrive in case of force majeure, strike, natural calamities, terrorist attack, war, or problems of the suppliers, shipping or production, measures taken by the public authorities, or similar.
In the cases listed above, both the parties have the right to a reasonable additional period to fulfill their obligations. However, if the circumstances continue for more than 60 days, the purchaser may cancel the order by written communication to the supplier.

5. Delivery of the products

The deliveries shall be performed in the territories indicated on the site shop.truffle.it, in the shopping cart section.
The indicative delivery times for each product shall be specifically indicated during the purchasing procedure but before its completion. These shall also be indicated in the deliveries section of the website.

The delivery of the purchased products may occur, at the choice of the user:

    at the postal address indicated by the user as residence;
    at the alternative postal address requested in the order form.

 
6. Delivery

The delivery is made when all the items purchased are available.
The cost to the purchaser is calculated automatically on our Ecommerce system according to the destination and weight of the merchandise.
On delivery of the products to the shipper, an e-mail shall be sent to the user to confirm delivery, indicating the tracking number through which the delivery status may be verified.
Each delivery is considered completed from the time the shipper makes the products available to the user/purchaser, resulting from the system used by the shipper to trace the shipments.

 
7. Protection of personal data

T&C srl guarantees to the user that the personal data acquired regarding the sale of the products shall be always processed properly and correctly, in full observance of the dispositions of Leg.Dec. June 30, 2003, No. 196. For any information regarding personal data processing please refer to the “Privacy Statement” section and the statement on the processing of the data by T&C srl, pursuant to Art. 13 of the D.Lgs. 196/2003, provided by the user at the time of registration on the site.

The user guarantees that the personal information provided during the site registration is complete and true. The user agrees to hold T&C srl harmless from any obligation of compensation and/or sanction deriving from and/or in any way connected to the user’s violation of the site registration rules.

 
8. Effect and modification of the GCS

The present GCS apply to all the sales performed on the site and may be modified at any time.
Any modifications and/or new conditions shall be in effect from the time of their publication in the website section "Conditions of Sale."
The applicable GCS are those in effect on the date of sending the purchase request.

The present GCS do not discipline the sale of products and/or the supply of services by individuals other than T&C srl, which may be present on the site by link, banner or other hypertext link. T&C srl is thus not responsible for the content of these sites or for any errors and/or omissions and/or violations of laws by them.